Jostle issue

Incident Report for Jostle - CA

Resolved

Closing Maintenance
Posted Dec 14, 2025 - 09:17 PST

Identified

The issue of videos not uploading to Activity has returned. We understand why and are working to get a permanent fix in place.
Posted Dec 12, 2025 - 10:36 PST

Monitoring

We have a temporary fix is place. Video upload to Activity is working again. Thanks for your patience.
Posted Nov 21, 2025 - 06:10 PST

Update

The issue with videos not uploading to the Activity feed continues. We have found the problem, which relates to changes in the third-party service used in Activity for video encoding. We are all hands on deck to get this fixed as quickly as we can, which will take some time. Video uploading continues to work elsewhere on the platform. Thanks for your patience.
Posted Nov 20, 2025 - 07:44 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 20, 2025 - 07:43 PST

Update

We are continuing to investigate this issue.
Posted Nov 20, 2025 - 07:39 PST

Investigating

We are currently investigating some loss of functionality on the platform. Video uploads to the Activity feed are not working.
Posted Nov 19, 2025 - 12:15 PST